E-car sharing and charging infrastructure at Hauffgasse – 14 (BWSG)

Vienna E-Mobility

General facts

Description & main goal

E-carsharing and charging infrastructure (for cars and bikes) in project area, info screen. Provide environmental friendly all-day mobility, reduce private cars and parking slots.

Deployment area
Simmering, Hauffgasse 37-47
Involved actors and their role

BWSG, Wohnbund: consult
Caruso: subcontractor, fleet operator 
Wien Energie (charging stations))
WP 5 Lead, MA 25

Key-contact person
Main challenges & risks
  • change mobility behaviour
  • find viable business model (clients, legal framework)
Delivery date
M36

Specific facts

Public / private (yes/no)

Yes

Free-floating / station-based

Station-based

Terms of use (e.g. start & return, one-way)

Start & return

Stations in project area (# / address)

1/ Hauffgasse 37-47 close to recreation center (not in underground car park)

Business area beyond project (yes/no)

yes

Fleet strength in project/beyond (#)

1 e-car for testing (Renault Zoe), 3 e-cars for roll-out

Vehicle classes

Caruso offers compact cars (Renault Zoe, BMW i3) + van (Nissan Evalia)

Type(s) of EV

BEV

Range of vehicles (km)

150-300 km

Subscribers in project area/beyond (#)

80 persons are registered and 15 of them for the “active group”.

Registration options (e.g. online)

1. Registration via platform zukunfwohnen.net/e-carsharing or during inauguration event at Hauffgasse 

Access options (e.g. app, card)

2. get customer card at info point (drivers licence + cash card necessary) 

Payment options (e.g. monthly bill)

3. Book car via carusocarhsaring.com

Costs for users (e.g. € cost/hour)

Station will be public (not in a private building/garage) in order to address more tenants (key to Hauffgasse garage is needed).

Combination with parking incentives (e.g. free parking for shared vehicles) (yes/no)

Customer card to gain access to card, booking via platform carusocarsharing.com

Combination with charging incentives (yes/no)
Combination with public transport incentives (yes/no)

1 €/hour + 0,1 €/km. 

Combination with app / electronic devices (e.g. routing) (yes/no)

Special tariffs (0,5 €/h) for residents who participate in maintenance (“active group”).

Specific Facts Recharging Stat

Parking slot reserved for e-car sharing
3 chargers will be provided for e-carsharing.

Location on public / private ground

Semi-public

Recharging locations / stations / points (#)

Four charging points will be installed – three for the sharing cars and one for a potential private e-car charging.

Fast / normal charging points (# / kW)

Normal charging 11-22 kW

Type of connector

Type 2

Public / private access

3 private e-carsharing, 1 private e-cars

Access options (e.g. app, card)
Payment options (e.g. monthly bill)
Costs for users (e.g. € cost/hour)
Utilization rate (e.g. kWh, hours, users)
Powered with green energy (yes/no)
Combination with storage, PV or similar (yes/no)
Combination with parking incentives (e.g. free parking for electric vehicles, car sharing) (yes/no)
Combination with public transport incentives (yes/no)
Combination with app / electronic devices (e.g. routing) (yes/no)
Main challenges & risks
  • change mobility behaviour
  • find viable business model (clients, legal framework)
Implementation status

In which phase is the project (Planning, Implementation, Operation or Evaluation)?
Transition from preparation phase to implementation phase
What is the current implementation status/ what is the current activity step?
The project is currently in waiting position due to the delay of the Hauffgasse renovation project.
Is the implementation process on time or are there any deviations (time wise)? Please outline any changes and reasons.
No, 6 months delay, due to renovation of Hauffgasse.
Have there been changes regarding the planned solution? Please outline any changes and reasons.
Less than ten cars will be implemented during the project. The need is hard to estimate. The implementation will be made step by step.
Which project steps were performed since the last project reporting?
The tenants were informed and the concept finished.
 

Complete 30%
Which risks & challenges is the project currently facing?

The utilization could not be high enough for reaching the economic feasibility and a proven business model is missing.
A challenge will be the development of an organization for the usage and information.

Which are critical or seem invincible? Please provide a detailed description

Is there a need to work cooperatively on solutions for specific problems? 
Not at the moment.

Which previously identified risks and challenges have you managed successfully and how

Communication work was necessary because the tenants thought that all of them have to pay for the e-car sharing regardless or the usage.

Which lessons learned can be derived up to this point from the implementation process?

Have external recommendations / lessons learnt from other projects (not in the WIKI) been used for the project development? 
- If yes, which ones and how?
Would this example be a good add to the Wiki?

MoPoint researched different car sharing concepts.
Have relevant internal recommendations / lessons from the WIKI’s best practices been used for the project development? 
If yes, which ones and how?
No.
Has the project development / implementation been supported by the SMARTER TOGETHER peer-to-peer knowledge exchange and cooperative problem solving?
If yes, how?

No.
Which lessons learned can be derived up to this point from the implementation process?
This project is the first e-car sharing concept in social housing. The leasing rates cannot be borne by BWSG, they have to be borne by the users. On-site support from independent persons is necessary for answering questions and reduce fear of something new.
What could be done better in comparable future projects (what needs to be done and what needs to be prevented)
The use of a proven business model is very important.
Would you describe the project as best practice project and interesting for the WIKI? If yes, in what regard?
Yes.
 

Next steps & To Do ́s

Please shortly outline the next steps planned for the implementation of the project.
The final approval of BWSG (owner) will be carried out and the requirements will be formulated in detail.
In Autumn 2017, the first three e-cars will be in operation (one small car, one transporter and one high class car).
Are there additional steps planned due to occurred challenges? Which corrective activities have been taken?
None.
 

Implementation status

In which phase is the project (Planning, Implementation, Operation or Evaluation)?
Transition from preparation phase to implementation phase
What is the current implementation status/ what is the current activity step?
Mid of September until mid of October there was a survey (www.zukunftwohnen.at) among the tenants, about their interest and the potential usage of the e-car sharing. Also the registration on the platform, which will later on be used for the reservation process, is possible.
Currently 115 persons participated, 50 persons are registered and 15 of them for the “active group”. (http://www.smartertogether.at/start-e-carsharing-in-der-hauffgasse/)
Is the implementation process on time or are there any deviations (time wise)? Please outline any changes and reasons.
No, 6 months delay, due to renovation of Hauffgasse.
Have there been changes regarding the planned solution? Please outline any changes and reasons.
Less than ten cars will be implemented during the project. The need is hard to estimate. The implementation will be made step by step.
Which project steps were performed since the last project reporting?
The tenants were informed and the concept finished.

Complete 50%
Which risks & challenges is the project currently facing?

The further development after the project duration is unclear.

Which are critical or seem invincible? Please provide a detailed description

The financial aspects are the most critical.

Which previously identified risks and challenges have you managed successfully and how

Communication work was necessary because the tenants thought that all of them have to pay for the e-car sharing regardless of the usage.

Which lessons learned can be derived up to this point from the implementation process?

Have external recommendations / lessons learnt from other projects (not in the WIKI) been used for the project development? 
- If yes, which ones and how?
Would this example be a good add to the Wiki?

MoPoint researched different car sharing concepts.
Have relevant internal recommendations / lessons from the WIKI’s best practices been used for the project development? 
If yes, which ones and how?

No.
Has the project development / implementation been supported by the SMARTER TOGETHER peer-to-peer knowledge exchange and cooperative problem solving?
If yes, how?

Not for Vienna, but e-carsharing in Munich replicated the idea of a survey among potential users regarding the type of car.
Which lessons learned can be derived up to this point from the implementation process?
This project is the first e-car sharing concept in social housing. The leasing rates cannot be borne by BWSG, they have to be borne by the users. On-site support from independent persons is necessary for answering questions and reduce fear of something new.
What could be done better in comparable future projects (what needs to be done and what needs to be prevented)
The use of a proven business model is very important.
Would you describe the project as best practice project and interesting for the WIKI? If yes, in what regard?
Yes.
 

Next steps & To Do ́s

Please shortly outline the next steps planned for the implementation of the project.
On 07.11, an information event for the “active group” took place. The “active group” are persons which will overtake special tasks like being a point of contact, cleaning etc. In return, they pay a reduced fee.
The e-cars will be delivered and go into operation. 
The cars will be located in a semi-public area on the street for better visibility (compared to the garage). Four charging points will be installed – three for the sharing cars and one for a potential private e-car charging.
On 24.10, the fourth information event will take place for the tenants.
Are there additional steps planned due to occurred challenges? Which corrective activities have been taken?
None.
 

Implementation status

In which phase is the project (Planning, Implementation, Operation or Evaluation)?
Operation phase
What is the current implementation status/ what is the current activity step?
All three cars are in operation. 
1 e-car since the end of Oktober 2017 (BMWi3)
2 e-cars since January 2018 (Zoe, Nissan)
Until now 12.000 km were driven and 1.800 hours booked.
80 users are registered. 14 users are participating in an active user group.

With the current tariff and the current (good/high) utilisation the costs of the cars could not be covered. The tariff has to be increased after the end of the project – was already foreseen, planned and communicated to the tenants.
Is the implementation process on time or are there any deviations (time wise)? Please outline any changes and reasons.
No, 6 months delay, due to renovation of Hauffgasse.
Have there been changes regarding the planned solution? Please outline any changes and reasons.
Less than ten cars will be implemented during the project. From the current point of view, three –e-sharing-cars is the right amount for the tenants. No more e-cars will be bought.
Which project steps were performed since the last project reporting?
All three cars were delivered and put into operation. 

3 information events were carried out for the tenants.
 

Complete 80%
Which risks & challenges is the project currently facing?

The future commission/ business model is not clear. Who will commission a car sharing provider? Three possibilities occur at the moment:

  • The provider (Caruso) offers the service because it is economic feasible.
  • The (social) housing company commissions a provider and bears the risk if it is not covering the costs.
  • The tenants organise themselves and form an association which commissions a provider.
Which are critical or seem invincible? Please provide a detailed description

The financial aspects are the most critical.

Which previously identified risks and challenges have you managed successfully and how

Communication work was necessary because the tenants thought that all of them have to pay for the e-car sharing regardless of the usage.
 

Which lessons learned can be derived up to this point from the implementation process?

Have external recommendations / lessons learnt from other projects (not in the WIKI) been used for the project development? 
- If yes, which ones and how?
Would this example be a good add to the Wiki?

MoPoint researched different car sharing concepts.
Have relevant internal recommendations / lessons from the WIKI’s best practices been used for the project development? 
If yes, which ones and how?

No.
Has the project development / implementation been supported by the SMARTER TOGETHER peer-to-peer knowledge exchange and cooperative problem solving?
If yes, how?

Not for Vienna, but e-carsharing in Munich replicated the idea of a survey among potential users regarding the type of car. In addition, lessons learned esp. on participation models (tenants) from Vienna were presented in the 2nd peer-to-peer workshop.
Which lessons learned can be derived up to this point from the implementation process?
This project is the first e-car sharing concept in social housing. The leasing rates cannot be borne by BWSG, they have to be borne by the users. On-site support from independent persons is necessary for answering questions and reduce fear of something new.
The high support/ accompaniment (wohnbund:consult) is urgently needed.
Also the strong involvement of the sharing provider (caruso) and the cooperation with the tenants and future users was very important.
This connection as well as the “active group” are essential parts of the business model.
What could be done better in comparable future projects (what needs to be done and what needs to be prevented)
The use of a proven business model is very important.
Would you describe the project as best practice project and interesting for the WIKI? If yes, in what regard?
Yes. It is a real smart city project – new technology, new business model, new way of integrating the citizens/ tenants.
 

Next steps & To Do ́s

Please shortly outline the next steps planned for the implementation of the project.
The fourth charging station will be delivered. The existing three charging stations have to be exchanged – they are working but are a wrong type.
Are there additional steps planned due to occurred challenges? Which corrective activities have been taken?
None.