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Postal reception boxes in the social housing blocks

Vienna Data management platform & smart services

General facts

Description & main goal

The pick-up boxes of Austrian Post enable the deposit of parcels, letters and registered mail directly at the place of residence. If the delivery attempt is unsuccessful, the Postal carrier deposits the letter or parcel into the pick-up box and informs the recipient. With the notification, the recipient can open the pick-up box and take out the item.

Category
Infrastructure
Deployment area
Within this project, about 400 buildings will be equipped with about 500 pick-up boxes. All in all about 15.000 residents will profit from this innovative service.
Involved actors and their role

Especially the residents (customers) are involved, as they are using this service, but also the owners or administrators of the buildings, who must agree to the installation of the pick-up boxes

Key-contact person
Andreas GRÜNEIS
Daniel Sebastian Mühlbach
Main challenges & risks

One challenge is to find out the necessary data, for example the administrator responsible for the building. Another challenge is to convince the owner or administrator and the residents of the great advantage of the pick-up boxes.

Delivery date
M30

Specific facts

Overall technology stack

The boxes are equipped with a security system (lock) based on RFID technology. The codes for unlocking of the boxes can be reused but must be re-programmed after usage.

Number of deployed HW devices and sensors

450 boxes are installed in demo region.

Category of deployed HW devices and sensors

Metal box with lock, RFID sensor

Operation and maintenance (by whom)

Customers

  • 24-hour operation time (no need to go to store)
  • Fast
  • Innovative solution for urban regions with high density 

Post AG

  • Improvement in image
  • Improvement of efficiency

Building owners

  • Improvement in value of property
  • Additional sales argument
Privacy related concerns (short description)

Not applicable, data is not bound to personal information

Data (operation) security

Not applicable

Main challenges & risks

One challenge is to find out the necessary data, for example the administrator responsible for the building. Another challenge is to convince the owner or administrator and the residents of the great advantage of the pick-up boxes.

    Implementation status

    In which phase is the project (Planning, Implementation, Operation or Evaluation)?
    Implementation
    What is the current implementation status/ what is the current activity step?
    The implementation of the project is almost finished
    Is the implementation process on time or are there any derivations? Please outline any changes and reasons.
    No delay
    Which project steps were performed since the last project reporting?
    The implementation was continued.
    Have there been changes regarding the planned solution? Please outline any changes and reasons.
    In addition to the initially planned extent, the postal reception boxes will also be installed at the mobility points.
     

    Complete 75%

    Risk and challenges

    Which risks & challenges is the project currently facing?

    None

    Which are critical or seem invincible? Please provide a detailed description

    None

    Which previously identified risks and challenges have you managed successfully and how

    None

    Lessons Learned and Recommendations

    Which lessons learned can be derived up to this point from the implementation process?

    None
    Were external (not yet captured) lessons learned or best practices relevant for the project development? How did they support the project development and implementation?  Would this example a good add on for the WIKI?
    No
    Were internal recommendations, lessons learned or best practices relevant for the project development (from the WIKI)? How did they support the project development and implementation?
    No
    Is the development/ implementation of the project affected/ supported by the peer-to-peer knowledge exchange and cooperative problem solving in SMARTER TOGETHER? How did the peer-to-peer process support the project? 
    Not applicable (first reporting period).
    Would you describe the project as best practice project and interesting for the WIKI? If yes, in what regard?
    No
     

    What could be done better in comparable future projects (what needs to be done and what needs to be prevented)?

    None

    Next steps & To Do ́s

    Please shortly outline the next steps planned for the implementation of the project.
    The installation will be finished soon, and the operation phase will start.
    Are there additional steps planned due to occurred challenges? Which corrective activities have been taken?
    The coordination with the mobility point project is ongoing.
     

    Implementation status

    In which phase is the project (Planning, Implementation, Operation or Evaluation)?
    Implementation
    What is the current implementation status/ what is the current activity step?
    The implementation of the project is almost finished.
    Is the implementation process on time or are there any derivations? Please outline any changes and reasons.
    No delay
    Which project steps were performed since the last project reporting?
    The implementation was continued.
    Have there been changes regarding the planned solution? Please outline any changes and reasons.
    In addition to the initially planned extent, the postal reception boxes will also be installed at the mobility points.
     

    Complete 85%

    Risk and challenges

    Which risks & challenges is the project currently facing?

    None

    Which are critical or seem invincible? Please provide a detailed description

    None

    Which previously identified risks and challenges have you managed successfully and how

    None

    Lessons Learned and Recommendations

    Which lessons learned can be derived up to this point from the implementation process?

    None
    Were external (not yet captured) lessons learned or best practices relevant for the project development? How did they support the project development and implementation?  Would this example a good add on for the WIKI?
    No
    Were internal recommendations, lessons learned or best practices relevant for the project development (from the WIKI)? How did they support the project development and implementation?
    No
    Is the development/ implementation of the project affected/ supported by the peer-to-peer knowledge exchange and cooperative problem solving in SMARTER TOGETHER? How did the peer-to-peer process support the project? 
    A basic knowledge exchange took place with the Munich project. Problem solving was not needed.
    Would you describe the project as best practice project and interesting for the WIKI? If yes, in what regard?
    No
     

    What could be done better in comparable future projects (what needs to be done and what needs to be prevented)?

    None

    Next steps & To Do ́s

    Please shortly outline the next steps planned for the implementation of the project.
    The installation will be finished soon, and the operation phase will start.
    Are there additional steps planned due to occurred challenges? Which corrective activities have been taken?
    The coordination with the mobility point project is ongoing.
     

    Implementation status

    Implementation status
    implemented
     

    Complete 100%

    Risk and challenges

    Which risks & challenges is the project currently facing?

    No risks – challenge is that box services is limited to Post only and other delivery services have to put own boxes since no white label is built in most of the buildings
     

    Lessons Learned and Recommendations

    Which lessons learned can be derived up to this point from the implementation process?

    Learnings in bringing Stakeholders (delivery services and developers/property owners) together in finding better solutions (positioning and maintenance)
     

    Next steps & To Do ́s

    Roll-out is going on locally and national wide.
    New flexible and on-the-doors solutions are tested (see product flexi-box)