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SmartCity App as the mobile access to services developed within the project

Munich Data management platform & smart services

General facts

Description & main goal

The Munich SmartCity App provides a central access point to all the innovations of the Smarter Together project, including smart lamp posts, and other smart services. The Smarter Together team is developing the app using existing products and modules provided by the City of Munich and by the local transport company MVG Münchner Verkehrsgesellschaft. 
Residents have digital access to their “personal neighbourhood” whenever and wherever they need it. The app's intuitive user interface encourages and motivates residents to use innovative smart services.  

Main goals: 

  • To develop and provide an access-platform for mobile applications using and combining existing building blocks within the city infrastructure (e.g. strong cooperation with SWM/MVG, Portalgesellschaft etc.) as far as possible. 
  • To allow partners and service providers to offer innovative smart services to the people in project district. 
  • To activate the IT-community, start-ups and companies to develop and run innovative services.
  • To support variants of business models, which should concentrate on functionality using standardized services and interface for identity management, payment, navigation etc.
smartcity

 

Category
Application
Deployment area
Munich
Involved actors and their role

Portal München Betriebs GmbH (muenchen.de)

City of Munich (Department of Technology and Digitalization 

Munich transport utility MVG

Key-contact person
Wolfgang Glock
Franziska Meier

Specific facts

Overall technology stack

Mobile application

Operation and maintenance (by whom)

City of Munich

Stakeholder

City of Munich, Portalgesellschaft, SWM, MVG

    Implementation status

    In which phase is the project?    
    Planning phase 

    What is the current implementation status/ what is the current activity step?
    Planning of functionalities 

    Have there been changes regarding the planned solution? Please outline any changes and reasons.    
    It was decided to build a web app instead of a native app in the first place to foster the integration of 'all' existing - not just new - smart services offered by the City of Munich and based on existing systems. This supports more flexibility in implementation. To support offline capabilities later, a native app is in discussion.

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    Risk and challenges

    Which risks & challenges is the project currently facing?
    • Development and coordination of a common time-line, considering diverse needs of stakeholders. 
    • Integration of diverse stakeholder interests, existing time-lines and own projects and the definition of roles and responsibilities within the task is difficult, because of the enormous communication and coordination work. 
    • Some modules are more cost-intensive than anticipated
    Which are critical or seem invincible? Please provide a detailed description
    Insufficient funding: The most interesting modules (e.g. user ID, e-payment, digital map, e-marketplace) of the City App are cost-intensive and currently above budget. To overcome this situation, discussion is still in progress

    Lessons Learned and Recommendations

    Which lessons learned can be derived up to this point from the implementation process?
    Use of existing modules to get a fully integrated system (City App Munich) and not an isolated solution
    What could be done better in comparable future projects (what needs to be done and what needs to be prevented)?
    Additional time for intensive workshops with all stakeholders particularly developers and users. More funding should be allocated to the development of integrated technology solutions.
    Next steps & To Do ́s

    Please shortly outline the next steps planned for the implementation of the project.    
    Roll out

    Implementation status

    In which phase is the project?    
    Planning and implementation

    What is the current implementation status/ what is the current activity step?    
    Implementation of functionalities

    Have there been changes regarding the planned solution?
    The priorities for the implementation of the Smart City App – Modules were newly determined together with partners SWM/MVG and the operating company of the city website muenchen.de (Portal München Betriebs-GmbH & Co. KG).
    The general planning and outcomes are not affected by this discussion.

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    Risk and challenges

    Which risks & challenges is the project currently facing?

    Unchanged since M18 – planning challenge: Development and coordination of a common time-line, considering diverse needs of stakeholders;

    Integration of diverse stakeholder interests, existing time-lines and own projects and the definition of roles and responsibilities within the task is difficult, because of the enormous communication and coordination work. Insufficient funding for cost-intensive modules of the City App

    Which are critical or seem invincible? Please provide a detailed description
    Unchanged since M18 - insufficient funding: the more interesting modules (e.g. user ID, e-payment, digital map, e-marketplace) of the City App are cost-intensive and currently above budget. To overcome this situation discussion is still in progress

    Lessons Learned and Recommendations

    Which lessons learned can be derived up to this point from the implementation process?

    It is helpful to implement a prototype for the discussion with all other stakeholders and especially for the technical coordination of the standard interfaces and data exchange.

    What could be done better in comparable future projects (what needs to be done and what needs to be prevented)?

    Additional time for intensive workshops with all stakeholders particularly developers and users.

    More funding should be allocated to the development of integrated technology solutions

    Next steps & To Do ́s

    Please shortly outline the next steps planned for the implementation of the project.    
    Roll out

    Implementation status
    • First native Munich SmartCity App for iOS running successfully since January 2018.
    • First native Munich SmartCity App for Android running successfully since July 2018.
       
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    Risk and challenges

    Which risks & challenges is the project currently facing?
    • The most interesting modules of the City App are cost-intensive and currently above budget. To overcome this situation, discussion is still in progress.
    • Integration of the digital map of the City of Munich because other project not in time; Integration of the user-ID and e-payment because other project not in time;use other project not in time;

    Lessons Learned and Recommendations

    Which lessons learned can be derived up to this point from the implementation process?
    • More funding should be allocated to the development of integrated technology solutions.
    • Use of existing modules to get a fully integrated system and not an isolated solution. > to further develop existing modules into an integrated Munich SmartCity App.
    • It is helpful to develop a prototype Web-App to gain some experience and to test usability and APIs. 
    • Additional time would be needed for intensive workshops with all stakeholders, and in particular with developers and users.
    Next steps & To Do ́s

    Please shortly outline the next steps planned for the implementation of the project.
    Development and roll out of the last release of the iOS and Android Version of the Munich SmartCity App

    Implementation status

    Operation.

    Complete 100%